AR resolving a customer service issue.
Posted: Sat Aug 10, 2013 1:13 am
A while back, I had an issue with AT&T. My cell phone was not working, so I called AT&T to see about getting a replacement. Not only were they less than helpful at the "customer service" number, but incredibly rude, too. Well, after an hour long call trying to get this resolved, AT&T told me that they cannot repair or replace the cell phone, since I am currently out of contract. Seems their policy is not to fix legit issues if the phone bites the big one, but they do cover the phone with a direct replacement if the phone suffers a "catastrophic failure due to abuse or neglect". Good to know.
I hung up, loaded one of my AR's up, took the rifle and phone outside, and BOOM!... the cell phone proceeded to suffer a "catastrophic failure". I called back and informed them of my unfortunate event.
I sent in my cell phone along with the following picture, that I later turned into this "inspirational poster". I had a replacement within two days, along with a $100 service credit. The credit was explained as "for my troubles", however I suspect it was more like "not gonna make this guy mad" instead. AT&T issue has been successfully resolved by S&W.
A friend asked if I really did shoot the phone. Well...
I hung up, loaded one of my AR's up, took the rifle and phone outside, and BOOM!... the cell phone proceeded to suffer a "catastrophic failure". I called back and informed them of my unfortunate event.
I sent in my cell phone along with the following picture, that I later turned into this "inspirational poster". I had a replacement within two days, along with a $100 service credit. The credit was explained as "for my troubles", however I suspect it was more like "not gonna make this guy mad" instead. AT&T issue has been successfully resolved by S&W.
A friend asked if I really did shoot the phone. Well...